1. How long does it take to process my order?

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email once your order has been dispatched.

2. How long will shipping take?

• Domestic orders: 3–7 business days.
• Express shipping: 1–3 business days (if available at checkout).
• International orders: 7–21 business days, depending on your location and customs clearance.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking details to update.

4. Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

5. What happens if I enter the wrong shipping address?

Please contact us immediately at connectfacemax@gmail.com. if you notice an error in your shipping address. If your order has already been shipped, we cannot guarantee changes. Returned packages may be reshipped at the customer’s expense.

6. What should I do if my order arrives damaged or is missing items?

If your order arrives damaged or incomplete, please email us at connectfacemax@gmail.com. with your order number and photos of the issue. We’ll be happy to help resolve it quickly.

7. What is your return/exchange policy?

We accept returns/exchanges on eligible products within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. For details, please visit our Returns Policy.

8. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

9. Can I cancel or change my order?

Orders can be cancelled or modified within 12 hours of purchase, provided they haven’t been processed or shipped yet. Please contact us as soon as possible at connectfacemax@gmail.com.

10. How can I contact customer support?

You can reach our support team via email at connectfacemax@gmail.com. We aim to respond within 24–48 hours on business days.